Dealer Review - Rick Carter Marine and Pat Goff
I had some trepidation about dealing with a dealer two states away and not
governed by the same statutes and restrictions as I am used to, but over all
this has a positive experience.As some of you know I just purchased a "new" 2004 BassCat Cougar FTD from
Pat Goff at Rick Carter Marine. We beat each other up over the price, but
we settled on what I feel is a very good price for the boat. Good enough I
promised Pat I would not tell you guys what it was. On top of that Pat brought the boat to Arizona for me. That was
outstanding. The deal almost didn't happen, because their finance guy
couldn't get me the financing deal I wanted. He sure tried though. He did
shoot a half dozen offers at me. He definitely wasn't playing around.
Finally I went over to a local bank and they wrote me a decent deal (better
actually than what I was shooting for). In the mean time Pat was already on
the road. He wasn't waiting around. He figured to make the deal come hell
or high water. Can't fault his dedication in that respect. He came armed with temporary plates and registration for both the boat and
the trailer. Out of sight. I had the boat on the water the same day to try
it out. The only snag was Pat forgot the manuals for everything in a packet
on his desk before leaving Texas. He is Fed-Exing those to me today. I have had the boat out on the water three time and fished out of it twice.
After having a chance to let the excitement wear down a little bit I noticed
a few things with the boat. All cosmetic, and all related to sitting on the
lot for a year. (This is a 2004 after all) I e-mailed Pat a list of my
concerns and asked if he could help me out with any of them. Every single
item I asked about he is sending me new replacements for. Absolutely
fantastic customer service. He even told me to keep the old parts as
spares. I can't say enough good things about the service Pat has given me so far. I
have purchased new vehicles before. A couple new Harley Davidsons, several
new Chevy and GMC trucks, and a couple new cars. I have never had this
great of customer service from any of them. Most were ok, especially when
buying commercial work trucks. They know they will sell you more trucks in
the future if they take decent care of you, but this is phenomenal service. Pat. Thank you for all your help. Bob La Londe
www.YumaBassMan.com |
